POLICYHOLDERS

The North Carolina Joint Underwriting Association (FAIR Plan) and the North Carolina Insurance Underwriting Association (Coastal Property Insurance Pool), are ready to assist you.

You can report your loss in one of following ways:

  • Contact your Insurance Agent
  • Call the Associations at 800.662.7048

MEMBER INSURERS

When Windstorm or Hail coverage is issued by the North Carolina Insurance Underwriting Association (Coastal Property Insurance Pool), the licensed insurer that issued the essential property insurance is required by North Carolina General Statute 58-45-35(e) to adjust Named Storm losses that are covered under the Windstorm or Hail policy.

Your efforts in handling these claims efficiently and effectively are crucial for insureds who have suffered a loss. We will partner with you in getting your policyholders restored as quickly as possible.

We have communicated to Producers that claims from Named Storm events written on Windstorm or Hail policies will be handled by the Member Insurer and that the Producer should confirm workflow with each Member Insurer.

General Reminders:

  • If a Producer or Policyholder submits a Windstorm or Hail only claim directly to the Association, the Association will forward a First Notice of Loss to the Member Insurer.
  • If a Producer or Policyholder submits a Windstorm or Hail claim directly to the Member Insurer, the Member Insurer or Producer must also report the claim to the Association through the Portal.
  • An Open Claim Report is available through the Member Insurer login on our Portal. This report shows losses reported to the Association and assigned to the Member Insurer for claims handling. This report is updated daily.
  • If you receive a loss for handling but you are not the Member Insurer that issued the essential property coverage, please contact the Association’s claims department immediately.

Member Insurers are only responsible for handling claims that are a result of a Named Storm event. If you receive a wind or hail loss that is not associated with a named storm event, please report the loss to the Association using our Portal. If you are unable to report the loss through Portal, you may fax or email it using the contact information below.

Contact Us:

  • Portal: Click here
  • Main Contact Number: 1-800-662-7048
  • Fax for Claims: 1-919-745-3899
  • Email for Claims:

PRODUCERS

The North Carolina Joint Underwriting Association (FAIR Plan) and North Carolina Insurance Underwriting Association (Coastal Property Insurance Pool) are ready to assist you and your insureds who have suffered a loss. NCJUA and NCIUA handle all claims that are not associated with a Named Storm event.

Please report all losses to the Association using our Portal. If you are unable to report the loss through Portal, you may fax or email us using the contact information below.

NAMED STORM CLAIMS HANDLING

Windstorm or Hail Policies

When Windstorm or Hail coverage is issued by the North Carolina Insurance Underwriting Association (Coastal Property Insurance Pool), the licensed insurer that issued the essential property insurance is required by North Carolina General Statute 58-45-35(e) to adjust Named Storm losses that are covered under the Windstorm or Hail policy.

Producers should confirm workflow with each Member Insurer. All claims handled by Member Insurers must be reported to the Association.

If a Producer or Policyholder submits a Windstorm or Hail only claim directly to the Association, the Association will forward a First Notice of Loss to the Member Insurer.

If a Producer or Policyholder submits a Windstorm or Hail claim directly to a Member Insurer, the Member Insurer or Producer must also report the claim to the Association through the Portal.

Full Peril Policies Only

Losses on Full Peril policies are handled by the Associations and must be reported through the Portal. Producers with Claims Assignment Authority can immediately assign a claim to an Approved Independent Adjuster. You will be asked to identify the chosen adjuster during the claim reporting process. Please do not add your request to the description field.

To obtain Producer Assignment Authority, you must have the user management role in Portal. Navigate to the “Select IA Firm” tab on Portal to complete a request for Producer Assignment Authority. If you do not have the user management role in your agency, see the appropriate user in your office. Requests will be updated within 24 hours.

Contact Us:

  • Portal: Click here
  • Main Contact Number: 1-800-662-7048
  • Fax for Claims: 1-919-745-3899
  • Email for Claims:

NON-NAMED STORM LOSSES

POLICYHOLDERS

The North Carolina Joint Underwriting Associations (FAIR Plan) and The North Carolina Insurance Underwriting Association (Coastal Property Insurance Plan) are ready to assist you if you have suffered a loss.

If you have experienced a loss to your property:
  • Contact your Producer (Insurance Agent)
    • You may find their number located in the top right hand section of your insurance policy declaration page.
  • If you are unable to reach your Producer
    • Contact the Association at 800.662.7048
NON-NAMED STORM LOSSES

PRODUCERS

The North Carolina Joint Underwriting Association (FAIR Plan) and The North Carolina Insurance Underwriting Associations (Coastal Property Insurance Pool) are ready to assist you and your insured’s who have suffered a loss.

Please report all losses to the Associations using our Portal. If you are unable to utilize the web you may fax or email us using the contact information in the below Contact Us.

The Associations will announce separately if the Direct Adjuster Assignment Authority is approved for Producers due to a specific severe weather event. If Direct Adjuster Assignment Authority is announced, you will be asked to identify the chosen Adjuster during the claims reporting process. Please do not add your request to the description field.

Contact Us:

  • Portal: Click here
  • Main Contact Number: 1-800-662-7048
  • Fax for Claims: 1-919-745-3899
  • Email for Claims:

NON-NAMED STORM LOSSES

MEMBER INSURERS

Member Insurers are only responsible to handle claims that are a result of a “Named Storm” event. If you receive a loss that is not associated with a “Named Storm” event, please report the loss to the Association using our Portal. If you are unable to utilize the web you may fax or email the loss information using the contact information provided below:

Contact Us:

  • Portal: Click here
  • Main Contact Number: 1-800-662-7048
  • Fax for Claims: 1-919-745-3899
  • Email for Claims: